Please enter your order details below including a comment with your reason for the return and some context on the problem, if there was one. The more information you can give us, the quicker we can help you facilitate your return.
You may return most new, unopened items in the original packaging within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)
If the rack is found not to be in new and unused condition, the refund amount will be left to the discretion of our customer service team. We will not offer a full refund on used items. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns can see a restocking fee of up to $35 based upon the discretion of our customer service team and the circumstances surrounding the return.
If you are concerned about fitment or necessity of a hitch extensions please contact our customer service team.