We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, see below.  

To file a warranty claim, please reach out to customer service. Pictures are important, so please attach a few so we understand the issue.  If covered by warranty, the customer is responsible for shipping charges. 

RockyMounts Warranty Covers:

• Manufacturing defects
• Wear beyond what is considered normal with proper use and maintenance
• Broken parts/components from regular use
• Issues that inhibit proper function of the rack

RockyMounts does not cover damage resulting from:

• Use of product as not intended or designed.
• Use on RVs, Trailers, Off-Roading
• Use of generic hitch extensions or third party components
• Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
• Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents
• Melted wheel cups from insufficient exhaust clearance
• Extreme weather events
• Driving under garages or low overhangs with roof racks
• Car Washes
• Modified or altered products
• Incorrectly assembled or installed products
• Lost Keys
• Theft of bicycles or equipment

Returns

Please enter your order details below including a comment with your reason for the return and some context on the problem, if there was one. The more information you can give us, the quicker we can help you facilitate your return.

You may return most new, unopened items in the original packaging within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)

If the rack is found not to be in new and unused condition, the refund amount will be left to the discretion of our customer service team. We will not offer a full refund on used items. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returns can see a restocking fee of up to $65 based upon the discretion of our customer service team and the circumstances surrounding the return.

We do not accept returns on EP/Industry purchases.

If you are concerned about fitment or necessity of a hitch extensions please contact our customer service team.