We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, see below.

To file a warranty claim, please contact us. Once submitted our customer service team will contact you shortly regarding your claim. Pictures are important, so please attach a few so we understand the issue. If covered by warranty, the customer is responsible for shipping charges.

RockyMounts Warranty Covers:

• Manufacturing defects
• Wear beyond what is considered normal with proper use and maintenance
• Broken parts/components from regular use
• Issues that inhibit proper function of the rack

RockyMounts does not cover damage resulting from:

• Use of product as not intended or designed.
• Use on RVs, Trailers, Off-Roading
• Use of generic hitch extensions or third party components
• Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
• Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents
• Melted wheel cups from insufficient exhaust clearance
• Extreme weather events
• Driving under garages or low overhangs with roof racks
• Car Washes
• Modified or altered products
• Incorrectly assembled or installed products
• Lost Keys
• Theft of bicycles or equipment

Returns

Thanks for shopping on the Rocky Mounts NZ website. If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

Please Contact Us BEFORE shipping your item back so we can give you a reference number and get all the details we need to help speed up the process.

You have 30 days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, along with any Labels/Accessories/Guarantees/Instructions. You must retain the receipt or proof of purchase. All purchased items must be returned and inspected before any refund or exchange will be granted.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify as soon as reasonably practicable on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the time frame for receiving the credit will vary, depending on your card issuer's policies. 

RESTRICTIONS AND EXCEPTIONS

Items cannot be returned if they have been modified or altered or damaged by you. As a result of copyright laws and hygiene regulations a refund or exchange is not available for the following:
 Consumables (perishable products - some Health and Beauty/Pharmacy products)
 Health and personal care items
 Sale items

CONSUMERS GUARANTEES ACT 1993

The Consumer Guarantees Act sets out minimum standards for items sold by Solis SW Limited. In the event that items are sold are deficient or are fault, then the retailer has the obligation to repair, replace or refund.

EXCHANGES

If an item is defective or damages, we can offer to exchange it for another one or another item of the same value. Proof of purchase is required in order to obtain an exchange. Please note, as mentioned above, items returned or exchanged must be in the same condition as received with all original packaging and labels returned with the item.

MANUFACTURING DEFECTS

Where the item is faulty or damaged due to manufacturing faults we will either (i) replace the items; or (ii) repair the item under the manufacturers guarantee; (iii) give you a refund. Manufacturing defects do not include normal wear and tear and any damage cause by accidental or non accidental damage.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time frame for return shipping will be subject to standard post (national and international) time frames. 

Please Contact Us BEFORE shipping your item back so we can give you a reference number and get all the details we need to help speed up the process.