At RockyMounts we offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the Warranty, what applies, what is excluded and how to make a claim, please see rockymounts.com/warranty or call us at 303-402-0190
Technical Assistance/Support
Please call us at 303-402-0190 or email us at ride@rockymounts.com for questions regarding use, assembly and support.
RockyMounts Warranty Covers:
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Manufacturing defects
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Wear beyond what is considered normal with proper use and maintenance
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Broken parts/components from regular use
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Issues that inhibit proper function of the rack
RockyMounts does not cover damage resulting from:
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Use of product as not intended or designed, off-road use
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Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
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Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents.
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Extreme weather events
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Modified or altered products
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Incorrectly assembled or installed products
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Lost Keys
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Theft of bicycles or equipment
Please send all warranty inquiries to: ride@rockymounts.com.
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Include your sales receipt as warranty requests will not be processed without proof of purchase
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Customer is responsible for shipping charges to/from RockyMounts
If you are the original owner of a product purchased prior to January 1, 2014 we encourage you to contact our Customer Service Team even though it does not qualify for the Limited Lifetime Warranty. We do all we can to keep RockyMounts products in working order and want to help you make that possible.