null Skip to main content

Free Shipping On All Orders To The Continental US Over $49

Warranty Information

We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, see below.  

To file a warranty claim, please fill out the form below. Once submitted our customer service team will contact you shortly regarding your claim. Pictures are important, so please attach a few so we understand the issue.  If covered by warranty, the customer is responsible for shipping charges.  

RockyMounts Warranty Covers:

  • Manufacturing defects

  • Wear beyond what is considered normal with proper use and maintenance

  • Broken parts/components from regular use

  • Issues that inhibit proper function of the rack

RockyMounts does not cover damage resulting from:

    • Use of product as not intended or designed.

    • Use on RVs, Trailers, Off-Roading
    • Use of generic hitch extensions or third party components
    • Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.

    • Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents

    • Melted wheel cups from insufficient exhaust clearance

    • Extreme weather events

    • Driving under garages or low overhangs with roof racks
    • Car Washes
    • Modified or altered products

    • Incorrectly assembled or installed products

    • Lost Keys

    • Theft of bicycles or equipment