At RockyMounts we offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the Warranty, what applies, what is excluded and how to make a claim, please see rockymounts.com/warranty or call us at 303-402-0190
To file a warranty claim, please follow the link below to our Warranty Claim Form. Once submitted our customer service team will contact you shortly regarding your claim. Canadian warranty claims will need to cover shipping and duties involved with any replacement parts.
RockyMounts Warranty Covers:
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Manufacturing defects
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Wear beyond what is considered normal with proper use and maintenance
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Broken parts/components from regular use
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Issues that inhibit proper function of the rack
RockyMounts does not cover damage resulting from:
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Use of product as not intended or designed, off-road use
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Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
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Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents.
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Extreme weather events
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Modified or altered products
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Incorrectly assembled or installed products
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Lost Keys
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Theft of bicycles or equipment