We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, please below. We will need pictures to assess, so please fill out the form and include multiple pictures.
To file a warranty claim, please fill out the form below. Once submitted our customer service team will contact you shortly regarding your claim. If covered by warranty, the customer is responsible for all shipping charges.
RockyMounts Warranty Covers:
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Manufacturing defects
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Wear beyond what is considered normal with proper use and maintenance
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Broken parts/components from regular use
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Issues that inhibit proper function of the rack
RockyMounts does not cover damage resulting from:
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Use of product as not intended or designed.
- Use on RVs, Trailers, Off-Roading
- Use of hitch extensions or third party components
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Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
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Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents
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Melted wheel cups from insufficient exhaust clearance
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Extreme weather events
- Driving under garages or low overhangs with roof racks
- Car Washes
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Modified or altered products
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Incorrectly assembled or installed products
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Lost Keys
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Theft of bicycles or equipment